Apprentice Technician-Installer
Job Summary
We are seeking an enthusiastic and motivated Apprentice Technician-Installer to join our team. In this entry-level role, you will work under the guidance of experienced technicians, learning to troubleshoot, install, and maintain systems, while providing top-notch service to customers. This role will provide the hands-on training and mentorship necessary for you to develop the skills needed to perform installations and resolve service-related issues independently, all while ensuring safety, quality, and customer satisfaction.
Key Responsibilities
- Punctuality and Professionalism: Arrive at work and appointments on time, demonstrating professionalism and respect for customer schedules.
- Service Vehicle Preparation: Assist in loading and organizing service vehicle with necessary tools and materials for each job. Help maintain an organized and well-stocked vehicle.
- Inventory Management: Assist in receiving stock materials and entering them into inventory via PWD Connect/PWD Go to ensure accurate tracking.
- Personal Appearance: Maintain a neat and professional appearance, adhering to company uniform standards.
- Pre-Job Preparation: Review job tickets and communicate with senior technicians and supervisor to ensure understanding of the installation/service requirements.
- Job Execution: Assist in installations and services, following detailed instructions and safety guidelines. Learn best practices for completing jobs on time and minimizing callbacks.
- Customer Interaction: Represent the company professionally, communicating politely with customers. Escalate any customer queries to onsite senior technicians or supervisors as needed.
- Worksite Cleanliness and Safety: Help keep work areas clean and organized, ensuring safety on job sites by following safety protocols. Clean doors and parts after installation to remove fingerprints and marks.
- Customer Education: Assist in educating customers about the proper use of their installed products under the guidance of senior technicians.
- Ticket and Documentation Completion: With guidance from senior technicians, accurately complete job tickets, including time tracking and inventory restocking prior to job completion.
- Communication: Call (not text) the dispatcher prior to leaving a job site and going to the next location or returning to the shop to ensure proper scheduling and workflow.
- Equipment and Vehicle Safety: Operate company equipment and vehicles safely, following all safety guidelines.
- Brand Representation: Help ensure all new installations or services are branded with company stickers.
- Tool and Equipment Care: Assist with tool maintenance, ensuring tools and equipment are properly stored, maintained, and up-to-date for each job.
- Driver Qualifications: Adhere to all driver qualifications and guidelines as per the Company Policy Manual, ensuring compliance with company standards.
Required Skills and Qualifications
- Valid Driver’s License: Must have a valid driver’s license, the ability to drive, and meet all company driving requirements.
- Fast-Paced Environment: Ability to work effectively in a service-oriented environment while maintaining a positive and professional demeanor.
- Neat Appearance: Must maintain a neat and presentable appearance at all times.
- Safety Awareness: Must be able to recognize and adhere to safety precautions, including awareness of potential risks such as falling objects, eye injuries, fire hazards, and lifting heavy objects.
- Drug Test: Must be able to pass a standard drug test.
- Mechanical Aptitude: Demonstrated ability to work with basic tools and an interest in learning to operate power tools safely.
- Physical Requirements: Ability to lift up to 100 pounds and carry items up to 50 feet.
- Reading and Writing: Ability to read and write legibly and accurately for completing work orders and documentation.
- Communication Skills: Ability to communicate effectively in English, both verbally and in writing.
- Vision Requirements: Must have good eyesight or wear corrective lenses (glasses or contacts) to perform job duties.
- Mobility and Agility: Ability to walk, carry items on uneven ground, and work from heights (using a stepladder up to 12’).
- Driving in Various Conditions: Must be able to drive safely in various weather conditions (day, night, and inclement weather).
- Weather Tolerance: Ability to work in extreme temperatures (heat and cold).
- Environment Adaptability: Must be able to work in environments with dirt, dust, and oil.
- Manual Dexterity: Must have the dexterity to safely use hand tools and power tools.
- Navigation Skills: Knowledge of local roadways and ability to navigate to job sites.
- Mathematical Skills: Basic math skills, including the ability to perform division, multiplication, and fraction conversions.
Preferred Qualifications
- Ability to understand and follow instructions from supervisors and senior technicians.
- Ability to handle and prioritize multiple tasks efficiently throughout the day.
- Ability to apply logical reasoning to understand and troubleshoot issues.
- Ability to work effectively and cooperatively with others in a team-oriented environment.
- Ability to remember and follow through with recurring tasks in a consistent and timely manner.
- Ability to treat customers with respect, professionalism, and a positive attitude, even in challenging situations.
- Ability to remain calm and handle stress effectively.
- Maintain a constructive outlook and contribute to a positive work environment.