Technician-Installer
Job Summary
This role requires someone who can independently troubleshoot and resolve technical issues, while also being capable of working effectively under pressure to provide timely and comprehensive solutions. The Technician/Installer will play a critical part in ensuring our systems are running smoothly and customers' needs are met with precision and care. You will be responsible for both hands-on installations and resolving any service- related problems that arise in the field.
Key Responsibilities
- Punctuality and Professionalism: Arrive at work and appointments on time. Ensure timely departure and arrival to all scheduled jobs, demonstrating professionalism and respect for customer schedules.
- Service Vehicle Preparation: Load and organize service vehicle quickly, efficiently, and completely with the necessary materials and tools for each job. Maintain a neat, organized, and well-stocked vehicle for optimal performance.
- Inventory Management: Receive all stock materials into inventory via PWD Connect/PWD Go, ensuring accurate and up-to-date tracking of materials used.
- Personal Appearance: Maintain a clean and professional appearance, wearing the appropriate company uniform at all times to represent the company in a positive manner.
- Pre-Job Preparation: Review the entire install/service ticket before heading to the job site to ensure all necessary details and requirements are understood.
- Job Execution: Follow the instructions and requirements noted on the install/service ticket. Execute installations and services with attention to detail and accuracy. Install windows, doors, and operators in a timely and professional manner, minimizing installer-related callbacks by following best practices.
- Customer Interaction: Present yourself professionally to customers, maintaining polite and respectful communication. If a customer asks a question you cannot answer, contact your supervisor for guidance—do not provide incorrect information.
- Worksite Cleanliness and Safety: Maintain a clean and safe work area at all times. Clean doors and parts after installation to remove fingerprints and marks.
- Customer Education: Instruct customers on the proper use of their installed products to ensure they are fully informed.
- Payment Collection: Collect payment for installation/service if the customer has not prepaid or does not have credit terms.
- Ticket and Documentation Completion: Accurately complete all necessary ticket information, including recording actual time spent on jobs and restocking parts requests prior to leaving the job site.
- Communication: Call (not text) the dispatcher prior to leaving a job site and going to the next location or returning to the shop to ensure proper scheduling and workflow.
- Brand Representation: Place company stickers on all new doors, operators, and those that have been serviced to ensure proper branding and documentation.
- Tool and Equipment Care: Exercise proper care and maintenance of all company tools and equipment, ensuring their longevity and effective functionality. Ensure you have all of the tools, and the most up-to- date tools, needed to do each job efficiently.
- Clear Communication: Use PWD Connect/PWD Go to provide clear and accurate updates on the results of every install/service ticket, keeping all parties informed.
- Driver Qualifications: Meet and maintain all driver qualifications and guidelines as outlined in the Company Policy Manual, ensuring compliance with company standards.
Required Skills and Qualifications
- Valid Driver’s License: Must have a valid driver’s license, the ability to drive, and meet all company driving requirements.
- Fast-Paced Environment: Ability to work effectively in a fast-paced, service-oriented environment while maintaining a positive and professional demeanor.
- Neat Appearance: Must maintain a neat and presentable appearance at all times.
- Safety Awareness: Must be aware of and adhere to safety precautions in environments with potential risks, including falling objects, eye injuries, fire hazards, cuts from sharp objects, electrical shock, lifting heavy objects, and traffic accidents. Strong attention to detail and safety is essential.
- Drug Test: Must be able to pass a standard drug test.
- Independent and Team Work: Ability to work both independently and collaboratively as part of a team.
- Mechanical Aptitude: Must possess good mechanical aptitude and demonstrate the ability to work with power tools.
- Power Tool Experience: Must have experience using common power tools such as impact wrenches, circular saws, and drills.
- Physical Requirements: Must be able to lift up to 100 pounds and carry it up to 50 feet.
- Reading and Writing: Must be able to read and write legibly and accurately.
- Communication Skills: Must be able to communicate effectively in English.
- Equipment and Vehicle Safety: Operate company equipment and vehicles safely and responsibly, adhering to all safety protocols.
- Vision Requirements: Must have good eyesight or wear corrective lenses (glasses or contacts) to perform job duties.
- Mobility and Agility: Must be able to walk, carry items on uneven ground, and work from heights (up to 12’ using a stepladder).
- Driving in Various Conditions: Must be able to safely operate a company truck during the day, at night, and in inclement weather conditions.
- Weather Tolerance: Must be able to work in extreme heat and cold conditions.
- Environment Adaptability: Must be able to work in dirty, dusty, and oily environments.
- Manual Dexterity: Must have manual dexterity in both hands to safely and effectively use hand tools.
- Navigation Skills: Must have knowledge of local roadways and be able to navigate efficiently to job sites.
- Mathematical Skills: Must have strong arithmetic skills, including division, multiplication, and fraction conversions.
Preferred Qualifications
- Ability to understand and follow directions from supervisors and team leaders.
- Capacity to manage and prioritize multiple tasks throughout the day efficiently.
- Strong reasoning ability to understand and diagnose failure mechanisms.
- Ability to work effectively with others in a positive, productive manner.
- Ability to remember and follow through with recurring tasks in a consistent and timely manner.
- Ability to treat customers with respect and professionalism, even in challenging or confrontational situations.
- Capability to handle stress and pressure in a calm and effective manner.
- Ability to maintain a positive outlook and attitude, contributing to a constructive work environment.