Based on 151 reviews
Preferred Window and Door Inc
21:09 15 May 23
I began obtaining quotes for replacement windows in the the summer of 2022. I contacted Pella, Renewal By Anderson and The Chicago Window Guys. All were close in pricing but- the manner in which they dealt with complete interior oak trim work to match my existing trim varied from subpar to not at all- and ALL were $$$$. One would provide oak but unfinished leaving it up to me. I was close to resigning myself to picking one and then….By accident, I discovered Preferred Doors & Windows!!! After visiting their showroom and learning not only did they have terrific windows but have what they call “Trim-In-Time” system that is a pre-manufactured interior trim system for “your” exact windows. They can provide a variety of beautifully finished wood types as well as popular white pre-finished trim. When they walk away- you have a completely finished window as you specified- exterior AND interior.My Sales Rep (Rick) was knowledgeable, personable and never “pressured” me. I made my choices a few days later and purchased 13 casement replacement windows. On the day of installation, the crew of 8 began promptly at 7:30 and finished at 2:30. Every team member was courteous and professional and they cleaned up completely and hauled away my 30+ year old Anderson casements. Every person I have dealt with has been amazing - a shout out to “Cami” in scheduling- she is a joy to work with!! I spent years in sales and customer service and the team at PW&D’s is World Class and what all companies should strive for and- they also offer products to match!! You won’t go wrong!!An update to my windows installed last fall;PW&D installed a newfront doorw/ sidelight in mid April 2023 and I couldn’t be happier! The guys (Dan & Danny) were superb and so is the door itself!! As before, Cami and the service scheduling team were highly professional and super friendly and addressed every question!
14:11 03 May 23
I absolutely love my new windows. Everyone associated with this project was wonderful and pleasant. They made this a painless experience. I'd recommend this company to everyone. Thanks guys!
19:12 11 Apr 23
Great Company! Installed an egress window at my house. Rick and Danny were great through the entire process. The office staff gave updates on the scheduling. Bob B was at my house working along side the crew. This is a top notch operation. My wife and I are thrilled with the results - everything turned out even better than expected! Kudos to the entire team that was at our house doing the work. Thanks Preferred Window for a quality project.
13:07 24 Mar 23
A big thanks to the teams at Preferred Windows who replaced all of our windows this week. The salesman, Rick, was very helpful in getting us the information we were looking for and needed for our decision process as well as during the installation. Danny and his crews did a very professional job getting the whole house done in one day even with the added complication of a cold rain late in the afternoon. It was not an easy job but they accomplished everything we needed done. Thank you!
22:03 08 Mar 23
Update:I had made an initial review with some minor cosmetic issues. Within less than 12 hours, I received a phone call from Steve about the issues. The very next day, he and Danny came out to look over all the little issues I pointed out (I say little because I'm a bit OCD and these were minor blips and blemishes that were easy fixes). Even when they came out, Steve noticed a few things that he didn't like that I didn't pick up on.We all decided that the repairs and touch-ups could be done when the piece for the front door we were waiting for came in.A few days later, I was called for an update and status on the front door piece.A week or so after that, I was called and told the piece was in, and we scheduled a day for its installation and for the touch-ups/repairs.The day came, and Danny and another guy came to do the work, which was perfectly done.What I will say is that nothing is perfect. I called to let this office know of these minor issues, and they were right on top of making sure I was 100% satisfied and the work was to my liking.Once again, Danny did an exceptional job, as well as the guy he had with him to touch up the paint.Preferred Window and Door as proven to be an amazing company, and they definitely put their customers first, no matter how small the detail.I recommend this company to ANYONE looking for beautiful, durable doors and windows at a great cost and a truly "customer first" customer service.Bill Harding (sales), Steve (service manager), Danny (I think he is the project manager), and everyone else is truly amazing and extremely respectful.I'll definitely be scheduling more work with this company in the near future.
22:27 28 Dec 22
I began obtaining quotes for replacement windows in the the summer of 2022. I contacted Pella, Renewal By Anderson and The Chicago Window Guys. All were close in pricing but- the manner in which they dealt with complete interior oak trim work to match my existing trim varied from subpar to not at all- and ALL were $$$$. One would provide oak but unfinished leaving it up to me. I was close to resigning myself to picking one and then….By accident, I discovered Preferred Doors & Windows!!! After visiting their showroom and learning not only did they have terrific windows but have what they call “Trim-In-Time” system that is a pre-manufactured interior trim system for “your” exact windows. They can provide a variety of beautifully finished wood types as well as popular white pre-finished trim. When they walk away- you have a completely finished window as you specified- exterior AND interior.My Sales Rep (Rick) was knowledgeable, personable and never “pressured” me. I made my choices a few days later and purchased 13 casement replacement windows. On the day of installation, the crew of 8 began promptly at 7:30 and finished at 2:30. Every team member was courteous and professional and they cleaned up completely and hauled away my 30+ year old Anderson casements. Every person I have dealt with has been amazing - a shout out to “Cami” in scheduling- she is a joy to work with!! I spent years in sales and customer service and the team at PW&D’s is World Class and what all companies should strive for and- they also offer products to match!! You won’t go wrong!!
03:54 20 Dec 22
Bill helped us pick out exactly the doors what we wanted, making great suggestions without pressuring us into anything. Installation was probably a nightmare, given the unusual measurements of some of our doors and the condition of the existing doors, but the end result is fabulous! Everything looks and works great and cleanup was thorough.
17:16 23 Sep 22
I cannot say enough good things about them. Bill and Danny both made the process so easy and were helpful from start to finish. The windows and craftsmanship with install are high quality. I would definitely recommend them to anyone and I will work with them again in the future. I love my new windows and slider door!
Donna M Jackson
11:55 15 Aug 22
My windows look beautiful. From the initial consultation to the installation and cleanup, the whole process was seamless as well as affordable. The workers were on time and work steadily until the windows were all installed, even when it began to rain. They were especially respectful of my mother who was not feeling well. I would highly recommend Preferred Windows and Doors.
01:19 09 Aug 22
Big thanks to Kevin and trainee Jonah on the installation of my new garage door operator. Looks clean and works great. thanks guys!
17:24 19 Jul 22
Garage door install went very smoothly with very friendly staff to guide you through the process. Would recommend.
23:41 21 Jun 22
Bill Harding came out and looked at a home that I am purchasing. He was very thorough in his inspection and very knowledgeable on ALL things window related. He gave me sound advice on what needs to be done and how to proceed with the work I needed. He was very honest and I did not get the feeling that he was just trying to get a sale. He was genuinely trying to help and I appreciate that the most! Hope they take good care of the guy at preferred windows and I look forward to doing business with them!
18:21 02 Jun 22
Top notch company! I needed a custom door very quickly and they made it happen!
22:10 11 Apr 22
needed replacement storm window glass. very helpful and courteous. provided me with an estimate and thorough explanation of process. classy place, great showroom.
01:13 05 Mar 22
Just had all new windows installed. These guys were FANTASTIC! Can't say enough good things about Rick (sales) and Danny (install foreman) and all the workers that came today. They were all professional and kind. Hard working and cleaned up after themselves. I would recommend them to everyone. Just terrific. Couldn't have asked for a better experience. Shout out to the women in the office for making this experience a bit more great.
03:08 01 Feb 22
Highly recommend this company! They were professional, courteous and did a great job! Our replacement storm door looks amazing! We will be using them in the future for windows.
19:44 17 Jan 22
Excellent work. The crew worked hard to repair some damage that was already there. They were polite, courteous and communicated well. Customer service was also professional. I would highly recommend them.
19:38 03 Sep 21
Hired Preferred Windows and Doors to replace the windows on my entire house. They were prompt, professional and friendly. Their attention to detail is greatly appreciated. They did an excellent job and left the area cleaner than it was when they arrived. I am pleased with the quality service they provided.
20:40 30 Jun 21
Bill came to do my estimate and was on time and very friendly. He ran two separate estimates to help me decide what fell within my budget. Would recommend to others.
00:39 04 Jun 21
Superior Customer Service from start to finished. From picking out my door and Storm door to getting it installed, they made me feel like a valued customer. Ben, Lisa, Kami, and Seth you all are super amazing. Thank you for making me feel like a valued customer.
01:35 12 May 21
My sale rep Ben is the best. Very knowledgeable about the product and what you're looking for excellent quality. My interior glass doors came out awesome. He even came to inspect after the job was done. Great work Ben Thanks
14:05 19 Apr 21
Ben Flour was awesome with his demonstrations and wasn't pushy at all. The installers were excellent in cleaning up mess and putting finishing touches on doors and windows. The staff in office were very kind and informative of when my order was coming in. My whole house will soon be done with preferred windows and doors. Thanks again from Dale on down
16:24 05 Feb 21
Preferred replaced all of the windows in my house.My wife and I couldn’t be happier.The workmen were on time and professional in every sense of the word. It was a complete turn key job. They moved furniture, window treatments, and covered all of the adjacent areas. They had no problem answering any questions and I was especially happy with the detailing of the windows that was part of the install. The caulking was done neatly and professionally. All nail holes were filled. Not one smudge on a wall. The prefabricated casings matched our existing woodwork perfectly.I’m a retired construction superintendent who built high end restaurants and these guys exceeded my expectations.I highly recommend preferred window and door to anyone looking for high quality at fair pricing! These guys are real pros!
22:26 05 Jan 21
Exceeded my expectations, and I'd highly recommend! I had an exterior door, which was not a standard size, replaced. From the beginning of the process through completion of the project, everything went smoothly. I value when a company has excellent communication considering that they are the experts that are familiar w/ the process, and we are the consumers requiring their services. Preferred Window and Door did exactly that. Everyone I encountered along the project showed up on time and handled their job/role in a professional manner. I plan to contract w/ them in the future. Thanks!
00:20 06 Oct 20
For us, the quality of the product is great, but the experience is just as important if not more. Ben Flohr was our sales consultant. He was amazingly courteous, prompt, honest and fair. He patiently guided us through our purchase and lead us in the right direction. He always gave updates on the process and followed up to make sure we were pleased. The doors are fantastic as well. This company will thrive as long as they have individuals like Ben on their team.
16:29 12 Aug 20
Greatful for Curbside Service's,Mr Ben professionalism,--& literature keep you Guys Company Excelling Next job
16:09 12 Aug 20
Omg Had A broken Window in My Home called all around Illinois noticed Preferred windows across from our Residential area Called A Rep They Sent Rep the next day During the Pandemic Representative by the Name Of “Ben” Was Super Awesome and informative Saved me Money and The Quote was Great! fast Friendly and Well Worth it Thanks Preferred
18:35 04 Aug 20
I can't say enough wonderful things about Preferred Window & Door. We have had them replace doors and windows at our house three times...and counting! Bill Harding is very knowledgeable, helpful and kind. Bill and Steve - who did the window installation were great - courteous and efficient. Thank you, Preferred Windows, for another job well done! - Jane Fritz
22:39 26 Jun 20
Our experience with Preferred Window and Doors was nothing but prompt, courteous and professional from beginning to end. Ben Flohr was our sales consultant and he made the whole process a great experience!! He was super patient, knowledgeable, and friendly. He even came the day of installation to assure everything was going smoothly. We will definitely be using them in the future and would recommend Ben and the company to our family and friends
Douglas &Roberta Taylor
19:47 09 Jun 20
My door technician was a guy called Anthony, very personable. Knew his stuff. Had the parts on his truck. Got my door running just like new. its quiet and smooth.Thank you Anthony.
14:14 29 May 20
A very professional job! I was very pleased with my front door replacement. The installer was great, he did the job in great time and cleaned up everything afterwards. He also went beyond and installed a replacement part that we never got around to installing on my existing storm door. I will call again when I need another door replaced!
15:35 03 Mar 20
Top Notch Company !!!!! Their whole team from Ben our sales guy, the ladies in the office and the installers where so professional. They did an amazing job throughout !!! Highly recommend this company.
15:35 03 Mar 20
Top Notch Company !!!!! Their whole team from Ben our sales guy, the ladies in the office and the installers where so professional. They did an amazing job throughout !!! Highly recommend this company.
15:17 11 Feb 20
My home has a large set of floor to ceiling windows that are very old and leak air badly. When looking for a company to replace these windows, we gathered estimates from several window companies. Preferred Windows filled us with confidence right away. They brought a portfolio of their work, they also brought product samples for us to look at. Our rep patiently answered all of our questions and happily resubmitted new bids to us as we changed our minds about materials and window types half way through the process. They made us feel comfortable and confident during the entire process. They were also the most competitively priced. When all was said and done, our new windows are gorgeous, well insulated and keep our house much warmer, with no more draft. We will be using Preferred Windows as we continue to replace all of the windows throughout our house.
00:29 31 Jan 20
Ben Flohr was Awesome on coming out and Doing estimate and explaining the processes from start to finish. Preferred Window and Door Inc Installers came out and installed the door and did a awesome job they are very nice guys and very well knowledgeable on what they are doing. They're very Professional And they clean up afterwards. I would HIGHLY recommend Preferred Window and Door Inc for any job.
18:34 27 Jan 20
I could not be happier with my experience using Preferred Windows to replace the 14 windows in my condo. Rick was great to work with and answered all of my questions thoroughly and with good humor. Customer service is impeccable and the team that came to my house was prompt, friendly, and did a beautiful job with the install. The windows were installed just before a snowstorm and cold snap and I can happily say my home is warm as can be.
14:18 19 Jan 20
I could not be happier with my experience using Preferred Windows to replace the 14 windows in my condo. Customer service is impeccable and the team that came to my house was prompt, friendly, and did a beautiful job with the install. The windows were installed just before a snowstorm and cold snap and I can happily say my home is warm as can be.
21:59 16 Dec 19
Preferred Window and Door Inc is definitely a trusted repair company for windows and doors, especially double glass doors. They have one technician, named Eric, who is fantastic. He has integrity, knowledge of this service and is very informative with the repairs he is making. All of their staff is great, but special shoutout to him for going above and beyond. I prefer Preferred Windows and Door Inc for my glass door repair and you should too. Exceptional service.
20:09 06 Dec 19
Preferred has supplied doors for my home and business. Today, a year old interior shop door latched closed. Salesman Brian was here within an hour, with tools. He cut off the hinges, repaired the latch, replaced the hinges, and wished me a Merry Christmas. Fantastic service. Excellent product. Thank you.
18:45 29 Nov 19
Laura was very professional and helpful. She was able to find the right person for what I needed. Definitely will tell friends to consider Preferred Window & Doors in mind if they are replacing existing ones! Including garage doors.
05:35 29 Oct 19
Preferred Windows and Doors is a really great company. Rick came out to give me an estimate and he was so thorough in explaining what work I needed to have done. Dan did a fantastic job on measuring the window; it was an octagon window and was a little tricky to match since the house is 28 years old. Scott and Bill worked diligently to install the window and their work was perfection! The window is beautiful and looks better than the original! Thank you for the awesome job you did! You were all so nice too!
01:41 23 Oct 19
Wow is All I can say!!! Thank you so much to the crew at Preferred! After 12 hours and a lot of hard work they did the job! We had 2 10X7 windows replaced in our home. No other company in the area could do the job and replicate our mid-century modern windows. Preferred installed gorgeous commercial grade windows..we got exactly what we wanted!
20:12 22 Oct 19
We would HIGHLY recommend Preferred Window and Door Inc. We recently had windows/Patio door installed at our home and my daughter's home. At our first meeting, we worked with Bill Harding, who explained the window & patio door options. He was very professional and organized. He took the time to answer all our questions and concerns. He brought in a sample window and explained all the features. We were very impressed. Bill also ensured that the installations went smoothly and even came by on both dates. The installation team was very professional and friendly. They took pride in their work to make sure things were installed properly. They did an EXCELLENT job with cleanup! Thank you very much!!!
04:35 26 Jul 19
We have had three separate custom doors provided by this company. Each transaction was smooth, on time and installers were very knowledgeable and efficient. The products were top of the line. We are very pleased.Sales rep was patient and willing to work with us until we got it perfect. We had three great experiences.
20:43 23 May 19
I really liked my experience with PD&W out of Lynwood, IL. I live in Dyer, IN so their showroom is very close to my home off of RTE 30 and also very nice inside. I had a patio door installed with the blinds between the glass on 5/2/2019. It looks great and since that day we have had some pretty big rains and zero leaks. I will use again in the near future for more projects.
19:59 09 May 19
Preferred Window and Door replaced several of our upstairs office windows. Our salesmen Ben was very professional and knowledgeable when it came to our replacement options. He offered a wonderful value for the quality of work. These window replacements were done during our busiest time of year in the pool industry and we were able to continue working without any disturbance or disruption. We greatly appreciate this. The technicians John, Mike, and Bill were very courteous and professional and had all the windows installed in a timely manner. We would happily recommend Preferred Window and Door for any and all of your window and/or door needs. If we need anything else in the future we know who to call!
Shane Van Vossen
19:22 16 Apr 19
I just had a storm door installed and by John and mike. I can definitely say it was a pleasure doing business with preferred from the initial estimate to the installation. Bill ( salesman) was very knowledgeable and steered me in the right direction based on what I was looking for. He was very thorough about all of the different parts i could’ve ordered with the door and helped me choose the best options for the price range I was looking at. John and mike were extremely professional and did a wonderful job on the install. I will definitely do business with preferred in the future.
Based on 21 reviews
Preferred Window and Door
Lynne Ackermann Kostopoulos
00:21 16 Apr 23
They recently installed new windows in my townhome! Their customer service is excellent. I felt informed every step of the way from the estimate, to the sales team, to the installation guys. Rick, who came to do my estimate and Dan who headed the installation team are both outstanding! Highly recommend
19:42 09 Feb 22
Bill, Mike, and Seth did a great job installing storm windows on my back porch. They sealed them and replaced my siding perfectly! Very courteous and patient with my questions.
05:13 03 Jul 21
We have been customers since 2002. The staff and all personnel are friendly, professional and make you feel like one of the family. We recommend this company to everyone we know. The installers clean up after themselves and aways go the extra mile for us. Can’t say enough about this company.❤️
Sherron D Ross
21:42 15 Jun 20
Bill and Kevin were totally professional and just downright great guys. Highly recommended
18:26 18 Dec 19
I use these guys A few years ago ago at one of my rental buildings they were excellent everyone was professional all their crewmembers cleaned up after themselves and they were very hard workers.
14:29 13 Jun 19
Quality products. Excellent service and installation. The only place that I would recommend for your door and window projects.
16:43 20 Mar 19
We had an old double door set up in our shop - Boric Religious Gift and Church Supply. Preferred took the time to do a custom single door with tasteful panel window. It was very affordable and turned out Great - could not be happier with the result. I would suggest this company to any one that is looking for quality affordable doors and windows. Manager - Chris
Kathi Gerling Quattrocchi
14:44 17 Oct 17
I see why Preferred gets an A+ on BBB. Our salesperson, Bill, was great. No pressure tactics. The two installers that came yesterday were quiet, courteous and professional and left my house and yard clean upon completion of the job. We're having windows installed piecemeal given other obligations, but I can't wait for Round 2!
13:46 17 Aug 17
Both springs on our garage door broke, Preferred was able to get us an appointment the next day. Kevin came out and was very friendly, professional, courteous, and had the door operational in short time! Highly recommend!
23:45 07 Aug 17
I had a new entry door put in four years ago and was totally satisfied with the quality of the door and the workmanship that they had performed the door looks as good as it did the day it was installed. Called them to have a garage door and opener installed and for the second time totally satisfied with the quality of the product and the workmanship that was performed. I highly recommend your company to anybody if they ask me. We will be calling you again in the near future. Thanks again for a job well done!!��
19:39 21 Dec 16
We tried to buy our front door, side lights and transom local, none of the companies would call back or show up. I asked Preferred Window and Door for a estimate, Mat arrived in a couple of days and would not leave until we had our estimate. When the installers (3) Danny was the only name I recall, installed the front door, side lights, transom and storm door- they were very knowledgeable and craftsman at their jobs. I would definitely use the company in the future. I rate them 11 on a 1-10 scale.
18:48 15 Dec 16
Called and had someone out to fix our garage door within a couple of hours. Kevin was great and had it working again in no time!
16:11 15 Dec 16
Great Service, couldn't get my garage door to work this morning (20 below with the wind chill); the operator walked me through doing that in like 3 mins. I called at 8; Kevin was at my door my 9:15, did a great job explaining everything, made the repair, and was done by 10.Excellent service, I will definitely use again
03:02 22 Sep 16
Had a great experience with salesmen Bill and Rick last night. Very professional and thorough. It was very evident that they believe in their product. If the product and the installation match the quality of these two guys, we will be very happy new window owners.
21:25 01 Jun 16
After searching around for a quality window company and product, even looking at big box stores, no other company, even the TV advertising companies, equaled the quality, price and service of Preferred Window. Excellent installation, fast speedy service for quoting of what was needed. NO overselling at all. I am looking forward to using them for a commercial project that I have coming up, replacement of steel entrance doors and reinstallation of current doors to another location. Love these guys and company. Rev. Bob
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